Client & Culture
Dignity serves - Seminar Group 1 Tues, June 3, 8:00 a.m. – 9:15 a.m.
Since every person is created in the image of Christ, each individual has gifts and should have opportunities to use his or her gifts in service. This session will unwrap the concept of reciprocity and how to engage the talents of others in ways that foster dignity and healthy independence.

Reesheda Graham-Washington, executive director and Brandon Allen, director of strategic Implementation, Communities First Association
Becoming a NIMBY culture warrior - Seminar Group 2 Tues, June 3, 4:00 p.m. – 5:15 p.m.
The culture of many cities is shifting toward a very antagonistic view of the homeless and those who serve them. Their weapons are media, zoning regulations, block clubs, and others. Missions today must get ahead of controversy before it happens. This session will feature testimony from a mission leader who has waged this battle, as well as advice from an attorney who can help you shore up your position.

Andy Bales, president, Union Rescue Mission; Aamir Raza, attorney
Under 25, under the overpass - Seminar Group 3 Wed, June 4, 8:00 a.m. – 9:15 a.m.
Legally adults but cognitively children, the 18–24 demographic is the fastest growing group on the streets. Many struggle with trauma, mental illness, and addiction at a time when they can barely survive while healthy. What is their journey like and what do they need to find healing and hope? You’ll leave this seminar with ideas and inspiration for starting or strengthening youth programs.

Tim and Alice Colegrove, Ph.D., street pastors to homeless youth
Four undeniable marks of a transformed life - Seminar Group 4 Wed, June 4, 2:30 p.m. – 3:45 p.m.
Each changed life Christ empowers carries four distinct qualities: humility, honesty, teachability, and servanthood. If one aspect is woefully lacking, the recovery journey will be jeopardized and God’s best may go unrealized. This seminar will unpack these vital life characteristics with biblical support and practical application for the program client intent upon transformation.

Steve Zerbe, director of residential services, Kalamazoo Gospel Mission
On the right side of the law - Seminar Group 5 Wed, June 4, 4:15 p.m. – 5:30 p.m.
At a time when many missions find themselves at odds with city officials and other community members, there are positive steps you can take to endear your ministry to law enforcement entities, gaining valuable allies and more ministry opportunities in the process. This session will detail steps you can take to develop symbiotic relationships with border patrol agents, sheriff departments, police officers, firefighters, and others.

Bert Wenke, assistant director, Crossroads Nogales Mission
Strategic Leadership
The five-fold gifts and how to design your leadership team - Seminar Group 1 Tues, June 3, 8:00 a.m. – 9:15 a.m.
Ephesians 4:11 says Jesus gave some to be apostles, prophets, evangelists, pastors, and teachers. What do these “governance” gifts have to do with the leadership of your mission? A great deal! We’ll dive into how the stewardship of these gifts in your team can build up the body of Christ and accomplish all God has for you to do.

Ron Frey, president, Frey Resource Group
Leveraging time and talents for ministry - Seminar Group 2 Tues, June 3, 4:00 p.m. – 5:15 p.m.
Ever leave your office wondering what you accomplished that day? Do you have staff members who aren’t reaching their potential? Productivity requires managing our time, projects, and personal energy. This seminar looks at three schools of thought: Getting Things Done, First Things First, and Power of Full Engagement to help us become more productive in our mission life and lead others to do the same.

Chasz Parker, president, Water Street Ministries
Public policy 360: How seemingly unrelated policies affect your mission - Seminar Group 3 Wed, June 4, 8:00 a.m. – 9:15 a.m.
Understanding and engaging the policymaking process is an essential leadership (and stewardship) skill in the 21st century. Some initiatives, such as federal housing policy, have obvious connections to your ministry, but others seem more distanced and benign. This session will unpack key policies, explain their impact, and describe how you can engage the policymaking process for the future of your mission.

Rhett Butler, AGRM government liaison
The strategically designed board - Seminar Group 4 Wed, June 4, 2:30 p.m. – 3:45 p.m.
What if we challenged the dominant paradigm that boards exist solely or primarily for governance? It’s possible that board structure and function could be developed from the perspective of creating value for the organization, depending on the mission’s stage of life. We’ll explore the notion of value and value propositions for boards, and look at tools to make board design truly strategic.

Larry Johnston, president, McConkey-Johnston International
Servant leadership fundamentals - Seminar Group 5 Wed, June 4, 4:15 p.m. – 5:30 p.m.
By using the words of Jesus in Mark 10:35–45, we will consider the three servant leadership fundamentals of position, process, and people. This is easier said than done due to the traditional top-down model of master leadership. Come join us; we promise you an interactive session that is both challenging and thought-provoking when it comes to serving as a leader.

Mark Siegrist, director of education, Denver Rescue Mission
Hospitality Services
Prescription for wellness - Seminar Group 1 Tues, June 3, 8:00 a.m. – 9:15 a.m.
Whether your wellness program needs a check-up or it’s yet to be birthed, your program staff can benefit from this session that outlines the hallmarks of an outstanding rescue mission health clinic. Taught by the staff of the nation’s third-largest free clinic, you’ll come away with staffing ideas, operational guidelines, and a healthy dose of inspiration.

Steve Uetrecht, medical clinic director, People’s City Mission
Positive direction hospitality - Seminar Group 2 Tues, June 3, 4:00 p.m. – 5:15 p.m.
Biblical hospitality is neither encouraging dependency nor forcing premature self-reliance. Rather, it's about building flexibility into a program model that fosters healthy independence and provides accountability. This session will look at how to evaluate lengths of stay on a case-by-case basis, while working to move guests from mere survival to succeeding physically, mentally, spiritually, and socially.

Rich Schaus, women's crisis shelter director, Union Gospel Mission Spokane
Café hope - Seminar Group 3 Wed, June 4, 8:00 a.m. – 9:15 a.m.
Some organizations have changed their approach to long-term hunger elimination, as well as the physical spaces and delivery models used. In this seminar you’ll learn about a model that provides food choices in a community café setting while also providing opportunities for case workers to help people address the underlying issues causing hunger.

Tracey Galloway, CEO, Community Cooperative Ministries Inc.
Don’t let the bed bugs bite - Seminar Group 4 Wed, June 4, 2:30 p.m. – 3:45 p.m.
If you haven’t yet experienced a bed bug infestation, consider yourself lucky—and forewarned; you’re one carrier away from a massive headache. These parasitic pests can cause painful itching, allergic reactions, and PR problems. Plus, they’re known to spread like wildfire. We have some battle-tested bed-bug warriors on hand to share their solutions and proactive steps you can take to stay bed bug free.

Blake Barrow, executive director, Rescue Mission of El Paso; Harold Youtzy, executive director, The Gospel Mission
Nurturing an atmosphere of love - Seminar Group 5 Wed, June 4, 4:15 p.m. – 5:30 p.m.
When bogged down with the tyranny of the urgent, we can forget that the little things do matter. We shape our organizational culture through everything from the words we speak to how we decorate; from the policies we create to the way we enforce them. We’ll discuss practical ways to intentionally foster an atmosphere of love.

Heather Rice, program coordinator, Whosoever Gospel Mission
Transformational Programming 1
Getting unstuck in counseling - Seminar Group 1 Tues, June 3, 8:00 a.m. – 9:15 a.m.
People who come to us for help typically bring with them a complex, tangled web of problems. As we try to minister hope and help, we can easily get bogged down and don’t know how to move them forward with biblically wise, compassionate, and practical counsel. This workshop will help you get unstuck in your counseling ministry.

Robert Emberger, executive director, Whosoever Gospel Mission
Work ready - Seminar Group 2 Tues, June 3, 4:00 p.m. – 5:15 p.m.
Does your job training program focus on what employers want? Are you sure? Many rescue mission learning centers are strong on academics, but there are other areas that employers may be even more interested in. Come learn about one mission’s findings and discuss ways to package academics with other training to develop clients into attractive job candidates.

Chris Hedlund, program director, Hope Gospel Mission
Hope for real change - Seminar Group 3 Wed, June 4, 8:00 a.m. – 9:15 a.m.
Ever wonder, Does anyone ever really change? In the face of relapses back into old habits and sin patterns, we sometimes wonder if real change is even possible. But thankfully, in Christ it is! This seminar looks at how we can nurture, recognize, and celebrate the real life-changing work of Christ in our lives.

Heather Rice, program coordinator, Whosoever Gospel Mission
Structuring, documenting, and managing Christ-centered recovery programs - Seminar Group 4 Wed, June 4, 2:30 p.m. – 3:45 p.m.
This seminar will present a working program model from front to back and provide a manual for structuring a Christ-centered addiction recovery program. We will also discuss how certain recovery tools, such as the 12 Core Functions, can benefit the structure and bring a new level of professionalism to the organization.

Dwayne Gordon, director of Wheeler Mission Ministries’ Camp Hunt
Equipped to care for public inebriants - Seminar Group 5 Wed, June 4, 4:15 p.m. – 5:30 p.m.
People who are severely intoxicated need special care that many facilities cannot provide. The solution is a compassionate, cost-efficient program that is prepared to receive and care for the severely impaired. This session will help you discern if setting up a separate shelter for public inebriants is right for your mission, and will describe the collaborations and steps needed to launch this program.

Dennis VanKampen, VP of programs; and Alice McKay, RN, Mel Trotter Ministries
Transformational Programming 2
Moving beyond poverty forever - Seminar Group 1 Tues, June 3, 8:00 a.m. – 9:15 a.m.
Salvation. Career. Affordable housing. We all want these things for our clients, but there are life gaps that must be filled first. This seminar will delve into a program philosophy that targets what’s lacking, then partners with community resources to holistically empower clients to move forward without government assistance. You’ll hear about people moving from addiction and domestic violence into college and permanent housing.

Stuart Harper, executive director/CEO, Buffalo City Mission
Post-incarceration program revealed - Seminar Group 2 Tues, June 3, 4:00 p.m. – 5:15 p.m.
This session will offer a critical evaluation of one mission’s post-incarceration program using stats and outcomes. The program was established two years ago, in cooperation with Prison Fellowship, as a pilot program for the mission and AGRM. We’ll discuss the strengths and weaknesses of the program, along with how to establish a similar program at your mission.

Cal Nelson, chief program officer, Wheeler Mission Ministries
Understanding the needs of domestic violence victims - Seminar Group 3 Wed, June 4, 8:00 a.m. – 9:15 a.m.
Many victims of domestic violence feel a sense of shame, loneliness, anger, and fear—all of which may greatly affect their behaviors. This seminar will address the needs of domestic violence victims and discuss ways to respond to women and children who have fallen prey, even if they’re unaware that they’re victims.

Angel Steel, senior case manager, Buffalo City Mission
Suffering and hope - Seminar Group 4 Wed, June 4, 2:30 p.m. – 3:45 p.m.
Without exception, the men, women, and children who come to us for help are hurting. Regardless of the reasons for their suffering, the gospel provides a robust and rubber-meets-the-road hope. This seminar will unpack the causes of suffering and demonstrate how the gospel gives hope and joy even in the midst of our tears.

Robert Emberger, executive director, Whosoever Gospel Mission
Launching dreams - Seminar Group 5 Wed, June 4, 4:15 p.m. – 5:30 p.m.
LaunchPoint is a mission-developed experiential learning program designed to reignite hope as homeless men and women move toward reconnecting with their dreams through a personal life plan. The program presents a clear focus on choice, in light of God’s plan for restoration, in the context of an interdependent relational community. This workshop will provide an overview of LaunchPoint and early promising results.

Burt Rosen, president/CEO, Knox Area Rescue Ministries
Resource Development 1
How “big data” can help you raise more money - Seminar Group 1 Tues, June 3, 8:00 a.m. – 9:15 a.m.
“Big data” is a popular buzzword in the for-profit arena. We’ll explain exactly what it is, why it’s important to your organization, how you need to change the data you collect, and how you can leverage it to raise more income for ministry. Recommended for senior leadership, you’ll leave this session with a better understanding and a strategy for preparing your mission.

Derek Torry, VP of client services, Russ Reid
Fundraising in the digital age - Seminar Group 2 Tues, June 3, 4:00 p.m. – 5:15 p.m.
Technology changes everything. Understanding the digital communication landscape—and why it matters to fundraising—will keep your communications relevant and help you connect with your donors and prospects effectively. This session presents insights from Grizzard’s annual DonorGraphics study, which measures digital behaviors, usage, and attitudes among U.S. donors.

Lori Connolly, VP of research & analytics, Grizzard Communications Group
Major gifts: A proven formula for success - Seminar Group 3 Wed, June 4, 8:00 a.m. – 9:15 a.m.
Is there a formula for major gifts? A major-gifts expert who has connected with thousands of donors, raising multiple millions of dollars, is on hand to share the methods he uses to build strong relationships and drive major gift commitments.

Patrick McLaughlin, president, The Timothy Group
Getting the most bang for your limited development buck - Seminar Group 4 Wed, June 4, 2:30 p.m. – 3:45 p.m.
Back by popular demand and updated with fresh ideas, a seasoned development professional will show you how you can do far more than you think you can using proven strategies. You’ll leave with a full binder and a flash drive of information to help boost your fundraising.

Michael J. Parry, CFRE, chief development officer, The City Mission
Creating a 1,000-day plan for your ministry - Seminar Group 5 Wed, June 4, 4:15 p.m. – 5:30 p.m.
(Resource Development 1 & 2 combine for this seminar)
In this session you’ll learn how to answer the six critical questions major donors ask of your organization and how to present them powerfully on one page. Your 1,000-day plan can communicate priorities, passions, and your blueprint for achieving ministry goals. You’ll learn to identify growth channels, package ministry priorities, pace your growth, budget for growth, and tell your story well.

Tim Gunsolley, president, Elevation Growth Partners
Resource Development 2
Using other people’s money - Seminar Group 1 Tues, June 3, 8:00 a.m. – 9:15 a.m.
It’s time to get creative about funding your capital projects. We have two experts on hand to discuss grants from banking industry resources and the New Markets Tax Credit program. You’ll learn details about both strategies, hear about the success other missions have found in these ideas, and get answers to your questions.

Kevin Foster, founder, Capital for Compassion; Bill Adamucci, president, Community Funding Group
Be a great fund racer - Seminar Group 2 Tues, June 3, 4:00 p.m. – 5:15 p.m.
One of the largest Thanksgiving Day races in the U.S. drew nearly 18,000 racers, had the full support of the governor, and grossed more than $500,000 in fees, donations, and sponsorships. Wouldn’t it be awesome if a rescue mission could put together an event like that? One does. The event’s coordinators will show you how to make it happen.

Steve Kerr, chief development officer; Tammy Ellis, special events coordinator; and Brian Crispin, director of marketing, Wheeler Mission Ministries
Getting past the food appeal - Seminar Group 3 Wed, June 4, 8:00 a.m. – 9:15 a.m.
Years of holiday donor acquisition have left missions with thousands of “holiday-only” or once-a-year donors who tend only to respond to urgent, meals-based appeals. These donors need complete cultivation so they can see the bigger picture and promote overall mission growth. This session will identify the challenges and lay out several solutions, along with group interaction.

Randy Brewer, president/CEO, Brewer Direct
Creative GIK partnerships - Seminar Group 4 Wed, June 4, 2:30 p.m. – 3:45 p.m.
Wealth and resources can be found all around our missions. Corporations looking to give back to their communities could be incredibly generous if we just knew how to engage them. This session will inspire and equip you to develop a plan for creatively partnering with businesses to channel resources to the kingdom. Plus, you’ll learn simple, effective strategies for valuating GIK donations.

TJ Hadley, GIK corporate relations, New York City Rescue Mission
Creating a 1,000-day plan for your ministry - Seminar Group 5 Wed, June 4, 4:15 p.m. – 5:30 p.m.
(Resource Development 1 & 2 combine for this seminar)
In this session you’ll learn how to answer the six critical questions major donors ask of your organization and how to present them powerfully on one page. Your 1,000-day plan can communicate priorities, passions, and your blueprint for achieving ministry goals. You’ll learn to identify growth channels, package ministry priorities, pace your growth, budget for growth, and tell your story well.

Tim Gunsolley, president, Elevation Growth Partners
Human Capital
Making sense of involunternships - Seminar Group 1 Tues, June 3, 8:00 a.m. – 9:15 a.m.
How defined are the staffing categories at your mission? Do you have interns that seem like volunteers? Program clients that act like employees? These are very important considerations, because getting them wrong can sink your ministry. Let’s talk about developing a program that’s legally compliant, strategic, and effectively serves the ministry. Two experts are on hand to help you keep your HR house clean.

Angie Criner, president/consultant, Career Cross Training; Jon Ruybalid, attorney
Succeeding with volunteers - Seminar Group 2 Tues, June 3, 4:00 p.m. – 5:15 p.m.
Community service is in our nation’s DNA and is critical to helping missions advance. However, conflicting goals, scheduling issues, proper screening, and legal issues all complicate the process. This session will help volunteer coordinators create an orderly process for recruiting, screening, placing, and managing volunteers.

Betsy Martin, vice president, ministry support services; Burt Rosen, president/CEO, Knox Area Rescue Ministries
Employment law compliance - Seminar Group 3 Wed, June 4, 8:00 a.m. – 9:15 a.m.
Navigating employment law is a formidable responsibility and one that is becoming more important all the time. After attending this seminar, you’ll be able to: identify the employment laws with which your mission must comply; recognize common compliance issues; and understand record keeping and documentation requirements. We’ll complete the session with a time of Q&A.

John Perkins, director of human resources, Phoenix Rescue Mission
Staff training to prevent turnover - Seminar Group 4 Wed, June 4, 2:30 p.m. – 3:45 p.m.
The 2013 AGRM Compensation Survey reports that the average turnover rate across all missions was 17 percent, which is on par with all nonprofit sectors. Staff turnover is costly and disruptive, but retention can be improved by early attention to the unique needs of employees. This seminar identifies and will help you address the concerns of newly hired staff.

Lorraine Minor, director, Servant Leadership Training Institute, City Union Mission
Health care reform: Are you ready? - Seminar Group 5 Wed, June 4, 4:15 p.m. – 5:30 p.m.
New measures related to the Affordable Care Act go into effect in 2014 and 2015. This seminar will: detail what qualified health plans are; unpack the factors that affect premiums; highlight compliance and notification requirements; discuss potential rebates and premium reduction programs; and describe the limited conditions under which you really can keep your health care plan.

Fran Foley, health and benefits manager, Merriam Insurance Agency
Mission Management
Becoming a shining example of accountability - Seminar Group 1 Tues, June 3, 8:00 a.m. – 9:15 a.m.
Accountability is a key concept for rescue missions—accountability to your board, your donors, and the government. This session will help your mission understand how you are doing on the accountability scale and how you can incorporate best practices for tax and financial compliance.

Dan Busby, president, ECFA
Mock trial: Risk assessment and mitigation - Seminar Group 2 Tues, June 3, 4:00 p.m. – 5:15 p.m.
You will be the jury and deliver the verdict as a mission employee is tried on grounds of negligence. This fictitious hearing, based on a true-to-life scenario, will open your eyes to the ways in which staff can inadvertently put your mission at risk. You’ll also leave knowing how to correct problem areas and avert disaster in this creative, suspenseful session.

Brian Merriam, president, Merriam Insurance Agency
No taxation without proper classification (and other critical issues) - Seminar Group 3 Wed, June 4, 8:00 a.m. – 9:15 a.m.
There may be actions your mission takes every day that could land the ministry in serious trouble. There are pitfalls in donor communication and receipting, gift accountability, minister taxation, and employee/independent contractor classifications. After this seminar, you’ll be able to identify and avoid common donor communication problems, better understand key classification issues, and be alerted to possible liability concerns.

John Butler, tax counsel, CapinCrouse
Rescue mission guide to internal controls - Seminar Group 4 Wed, June 4, 2:30 p.m. – 3:45 p.m.
In today’s operating environments, missions must have up-to-date internal controls to assure effectiveness, efficiency, regulatory compliance, and risk mitigation in financial management. This seminar will discuss the principles of effective controls and recent changes in the COSO framework, along with practical solutions for rescue missions in applying the framework to their operations.

Chris Darr, assistant controller, Denver Rescue Mission
Keeping work therapy legal under minimum wage laws - Seminar Group 5 Wed, June 4, 4:15 p.m. – 5:30 p.m.
Federal Minimum Wage Law has generally not been applied to mission residents working in program job assignments, but the possibility of a wage claim still exists if key elements are missing from your work therapy program. This seminar itemizes the way to wage-claim-proof your mission’s work therapy program.

Blake Barrow, CEO, Rescue Mission of El Paso
Public Image
Compassion card project - Seminar Group 1 Tues, June 3, 8:00 a.m. – 9:15 a.m.
A compassion card is a tool to help communities address the issue of panhandling, but a rescue mission can also use their own compassion card campaign to engage the local church. This seminar will detail how your mission can start a compassion card project, including the systems that make the card work, its distribution, promotion, and more.

Chad Green, vice president, City Rescue Mission
Social media and digital storytelling for social change - Seminar Group 2 Tues, June 3, 4:00 p.m. – 5:15 p.m.
Social media has changed how people connect. What’s more, few mediums have the ROI that these platforms offer. Mark Horvath launched invisiblepeople.tv on a shoestring, but the project has reached millions who now have a new awareness of the plight of the homeless. Be inspired by his story and find out what’s new in e-media and how you can leverage it to boost your vision.

Mark Horvath, founder, Invisible People
You can quote me: Media relations training - Seminar Group 3 Wed, June 4, 8:00 a.m. – 9:15 a.m.
Considering your message and practicing your delivery can’t wait until a mic is in your face and the lights are in your eyes. This interactive session will equip you to effectively engage with reporters and understand today’s media culture.

Major George Hood, consultant, The Timothy Group (past chief communications officer, The Salvation Army, USA)
Current Technology
Technology connecting resources to needs - Seminar Group 4 Wed, June 4, 2:30 p.m. – 3:45 p.m.
RedRing is a geography-based technology tool that connects resources to community needs. Red-colored rings represent Jesus-affirming churches, other colors represent nonprofit, education, and government service providers. Seattle’s Union Gospel Mission will share how this tool has been populated with data and what the impact is to the community. We will also share how your mission may benefit from this tool.

Dave Mitchell, COO, Seattle’s Union Gospel Mission
Smart ministry with mobile tech - Seminar Group 5 Wed, June 4, 4:15 p.m. – 5:30 p.m.
Having access to your data no matter where you are or what device you’re on has benefits that span finances, efficiency, quality, flexibility, and program concerns, especially for multi-campus missions. A cloud technology expert will discuss hardware, software, security, and how to assess what’s right for your operation.

Jay Ashmen, information systems engineer
Social Enterprise
Enterprise recycling - Seminar Group 1 Tues, June 3, 8:00 a.m. – 9:15 a.m.
Looking for a new entrepreneurial venture with opportunities to provide work experience? How about an enterprise that provides quality goods to those in need and makes a lot of money recycling the lesser-quality goods? People’s City Mission netted more than $300,000 in their Toss Box program last year, and they’re here to help you do the same.

Tom Barber, executive director, People’s City Mission
Micro enterprise, major impact - Seminar Group 2 Tues, June 3, 4:00 p.m. – 5:15 p.m.
With donor dollars becoming scarcer, more missions are considering business ventures that meld with work therapy programs. What are the opportunities? How do you get started? The CEO of a mission that funds its programs almost completely with business ventures will help you see what’s possible, give you a proven model, and answer your questions.

Dean Webb, executive director, Faith Farm Ministries
Life Care
Indispensable: Maintaining professional value and marketability - Seminar Group 3 Wed, June 4, 8:00 a.m. – 9:15 a.m.
Are you investing in yourself and making yourself more valuable to your organization? You want to be the best you can be for your employer, and you want to be ready for new opportunities. This session will delve into the areas you must pay attention to if you want to advance and serve to the utmost of your ability.

Angie Criner, president/consultant, Career Cross Training
Your inner leader - Seminar Group 4 Wed, June 4, 2:30 p.m. – 3:45 p.m.
Many people have developed an inadequate definition of leadership and are living up to that definition. We can’t develop what we don’t understand. This session is designed to help you assess your own leadership skills, identify areas for personal growth, fortify your leadership abilities, and become more successful in life and ministry.

TBA
Seize the day: Retirement planning today for ministry tomorrow - Seminar Group 5 Wed, June 4, 4:15 p.m. – 5:30 p.m.
Participation in a retirement plan has a tremendous impact on the financial ability to follow God’s calling in the future. Attending this session will help you to: identify key biblical stewardship principles; demystify the retirement planning process; and engage with your retirement plan.

Bruce Bruinsma, co-founder, Envoy Financial